Privacy Policy

Introduction

PrintsYou ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website printsyou.com, place an order, or interact with our services. Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

Personal Information

When you place an order or contact us, we may collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Company name (if applicable)
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Artwork and design files you upload
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Geographic location (country/region)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and invoices
• Create and send virtual proofs of your custom products
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send promotional communications (with your consent)
• Prevent fraud and maintain security
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, shipping carriers, email services)
• Suppliers: Manufacturers who produce your custom products (only information necessary to fulfill your order)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

We use Google Analytics and Meta (Facebook) Pixel to understand how visitors interact with our site and to serve relevant advertisements. These services may collect information about your online activities over time and across different websites.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Payment information is processed through PCI-compliant payment processors (Stripe) and is never stored on our servers.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for a minimum of 7 years for tax and legal compliance purposes.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.