Return & Refund Policy

We will gladly provide a replacement or refund in the following situations:

• ✓Manufacturing Defects: Items that have printing errors, misprints, or quality issues that were not present in your approved proof
• ✓Damaged in Shipping: Products that arrive damaged due to shipping or handling
• ✓Wrong Item Received: If you receive a different product than what you ordered
• ✓Significant Color Variation: If the printed colors differ significantly from your approved digital proof (beyond normal printing tolerances)
• ✓Missing Items: If your order is incomplete or items are missing

Due to the custom nature of our products, we cannot accept returns for:

• ✗Change of mind after order is placed or in production
• ✗Errors in your submitted artwork or design files
• ✗Spelling, grammatical, or content errors that were present in your approved proof
• ✗Incorrect size, quantity, or product selection made by the customer
• ✗Minor color variations that fall within standard printing tolerances
• ✗Products that have been used, washed, or altered after delivery

How to Request a Return or Refund

Refund Processing Time

Once a refund is approved, please allow:

• Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
• PayPal: 3-5 business days
• Other Payment Methods: Processing times may vary

Refunds are issued to the original payment method used at checkout. We cannot issue refunds to a different payment method.

Order Cancellations

You may request to cancel your order under the following conditions:

• Before Proof Approval: Full refund available if you cancel before approving your proof
• After Proof Approval but Before Production: Full refund may be available depending on timing
• After Production Begins: Cancellation is not possible once your custom product is in production

To request a cancellation, contact us immediately at info@printsyou.com with your order number.