to ensure safe delivery for ceramic mugs and drinkware a protective-pack box will be used. our protective-pack cartons are designed and approved by ups. special rates have been negotiated with ups for this program. in the event that you decline the use of our protective-pack box or specify a carrier other than ups, it is understood that hit® promotional products will not be liable for any breakage claims. pricing for each protective-pack box is $10.00. *mug mailers available.